Skills & Competencies for Website Operations Support Specialist

Website Operations Support Specialist job profile

Book a Demo and Receive a Sample Job Profile

JOB SUMMARY for Website Operations Support Specialist

Provides technical support and coordination with the help desk to solve user issues with websites and web interfaces.

JOB RESPONSIBILITIES for Website Operations Support Specialist

Interacts with customers and troubleshoots problems to determine the root cause and to provide the right solution. Maintains and uses a product and knowledge database of known issues and standard solutions to provide fast responses and high customer satisfaction.

Website Operations Support Specialist SALARY RANGE

BASE 50%
$58,828
TOTAL 50%
$60,301
Job Level
P02
Job Code
IT10000212
Education/Degree
Bachelor's Degree
Reports To
Supervisor or Manager

Website Operations Support Specialist Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Website Operations Support Specialist skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
BOOK A DEMO

7 general skills or competencies (Job family competencies) for Website Operations Support Specialist

1 Job Family Competencies – Customer Interaction
Proficiency Level -2
Skill definition-Fostering relationships and positive communication with customers to identify their demands to gain a competitive market advantage.
Level 1 Behaviors
(General Familiarity)
Explains the elements of good customer interaction delivery.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Identifies customer needs by conducting customer interactions.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Implements changes to customer interaction processes to enhance our services and products.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Optimizes customer interactions to gain repeat transactions and referrals from the customer base.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Fosters relationships and trust through customer interactions to solicit customer service feedback.
See 4 More Skill Behaviors
2 Job Family Competencies – Customer Relations
Proficiency Level -2
Skill definition-Creating mutually beneficial relationships with customers to improve their overall experience.
Level 1 Behaviors
(General Familiarity)
Explains the process of creating and maintaining customer relationships.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Selects appropriate resources to understand customer behavior and create good relations.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Maintains a high level of engagement with key customers to grow our customer base.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Plans customer engagement activities to create value in all interactions and increase loyalty.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Forecasts trends in customer relationship management to adapt our strategies with customer behaviors.
See 4 More Skill Behaviors
3 Website Operations Support Specialist - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Website Operations Support Specialist
Proficiency Level - 4
5 Competency for - Website Operations Support Specialist
Proficiency Level - 5

5 soft skills or competencies (core competencies) for Website Operations Support Specialist

1 Core Competencies – Products And Services
Proficiency Level -2
Skill definition-Knowledge of the full array of our organization's products and services including those that are created for internal customers; insight into the differentiating factors that distinguish them from those of competitors.
Level 1 Behaviors
(General Familiarity)
Discusses the primary markets for the P/S.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Summarizes the features, specifications, or functions of any given P/S.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Explores target customers to sell and deliver products and services.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Instructs others to explain the key factors that differentiate the products from those of the competitors.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Initiates an evaluation of the past, evolution, and future plans of the product or service line.
See 4 More Skill Behaviors
2 Core Competencies – Self-Motivation
Proficiency Level -3
Skill definition-Ability to identify one's own strengths, set goals and work hard in achieving goals, standards, and targets without external rewards or punishments.
Level 1 Behaviors
(General Familiarity)
Distinguishes the differences between intrinsic and extrinsic motivators.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Seeks recommendations and advice to improve future work processes and refine own competency gaps.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Encourages self to keep learning and acquiring knowledge on industry trends or skillset development.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Recognizes employees' achievements and milestones with word praises to encourage continued performance.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Shares innovative motivation techniques and exercises to boost self-motivation within our business.
See 4 More Skill Behaviors
3 Website Operations Support Specialist - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Website Operations Support Specialist
Proficiency Level - 4
5 Competency for - Website Operations Support Specialist
Proficiency Level - 5

Summary of Website Operations Support Specialist skills and competencies

There are 0 hard skills for Website Operations Support Specialist.
7 general skills for Website Operations Support Specialist, Customer Interaction, Customer Relations, Customer Satisfaction, etc.
5 soft skills for Website Operations Support Specialist, Products And Services, Self-Motivation, Attention to Detail, etc.
While the list totals 12 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Website Operations Support Specialist, he or she needs to be proficient in Products And Services, be skilled in Self-Motivation, and be skilled in Attention to Detail.

It's Easy to Get Started

Get the precision you need to assess, hire, and develop top talent with skills and competencies – see how with a personalized demo.